Shipping policy

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## Shipping Policy

### Digital Goods Delivery

**XTheStoryteller** operates exclusively as a **digital-only business**. We do not ship physical products. All items purchased from our store are digital goods delivered electronically.

### Order Fulfillment

We endeavor to fulfill all orders promptly. Upon successful payment confirmation, your digital products will be made available for download or access through your account dashboard and/or via email delivery.

### Delivery Issues & Mistaken Receipt of Goods

If you believe you have received our digital goods by mistake, or if you have any questions regarding a delivery, please contact us immediately at:

📧 **info@xthestoryteller.com**

We will review your inquiry and discuss the transaction with you directly to resolve any concerns.

### Dispute Resolution Timeline

For any emails disputing a delivery or purchase:
- We **aim to respond within 14 business days**
- Please include your order number and detailed information about your concern to help us assist you faster

### Refund & Dispute Limitations

**Important:** Any orders and deliveries older than **90 days** will be considered **delivered, received, and accepted**. We will not be in a position to offer refunds or process disputes for transactions beyond this 90-day window.

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### Contact Us

For all shipping and delivery inquiries:
- **Email:** info@xthestoryteller.com

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*Last Updated: February 26, 2026*

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